Refund policy

Return & Refund Policy

We stand behind every watch we sell.

Changed your mind?

You can return your item within 14 days of receiving it.

To be eligible for a return, the item must be unused, unworn, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

How to return

To start a return, contact us by WhatsApp or email us at info@watchboxme.com.

Items sent back without prior approval will not be accepted.

Drop it off for free

You can bring your return to our kiosk at Sharjah Central with no return shipping fees.

Prefer a pickup?

If you prefer a pickup return, the return shipping cost will be your responsibility.

Wrong item or damaged on arrival?

If you receive the wrong item or your watch arrives damaged, you are eligible for a full refund including your delivery fee.

Please send us a photo on WhatsApp within 24 hours of delivery, and we will make it right.

COD orders

Please inspect your watch before the delivery agent leaves. Once accepted, the item is considered received in good condition.

COD refunds are issued as store credit and processed within 7 days of receiving the item back.

Refunds

We will notify you once we have received and inspected your return.

If approved, your refund will be sent back to your original payment method within 10 business days. Bank processing may take a few extra days.

If 15 business days have passed since your refund was approved, please contact us by WhatsApp or email us at info@watchboxme.com.

Exceptions

We do not accept returns on sale items or gift cards.

Exchanges

To exchange an item, please return the item first. Once your return is accepted, you can place a new order for the item you want.

European Union customers

If your order ships into the EU, you have 14 days to cancel or return your order for any reason without giving a justification.

The same condition requirements apply.

Need help?

You can contact us directly on WhatsApp or email us at info@watchboxme.com.